Refund Policy
Effective Date: January 15, 2025
At GlowOnMotion, we're committed to providing valuable budget management education and maintaining transparency in all our business practices. This refund policy outlines the terms and conditions under which refunds may be requested and processed for our educational programs and services.
1 Refund Eligibility Criteria
Refund requests are evaluated based on specific criteria and circumstances. We understand that situations change, and we've designed our refund policy to be fair while maintaining the integrity of our educational programs.
Early Withdrawal
Full refund available within 14 days of enrollment before program commencement
Program Cancellation
100% refund if GlowOnMotion cancels or significantly modifies a program
Medical Circumstances
Partial refunds considered for documented medical emergencies or hardships
Technical Issues
Refunds available if persistent technical problems prevent program access
2 Refund Process Timeline
Submit Request
Contact our support team with your refund request and supporting documentation. Include your enrollment details and reason for requesting a refund.
Review Period
Our team reviews your request within 5-7 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You'll receive an email notification about the decision on your refund request, including details about the approved amount and processing timeline.
Processing Complete
Approved refunds are processed within 10-14 business days to your original payment method. Bank processing times may vary.
3 Refund Calculation Methods
Refund amounts are calculated based on several factors, including program completion percentage, time elapsed since enrollment, and specific circumstances surrounding the refund request.
- Pre-program start: 100% refund minus processing fees (if applicable)
- First week of program: 75% refund available
- Second week of program: 50% refund available
- After two weeks: Refunds evaluated on individual basis
- Completed modules: Non-refundable portion calculated based on content accessed
Special circumstances, such as medical emergencies or family hardships, may qualify for different refund calculations. Each case is reviewed individually to ensure fair treatment while maintaining program integrity.
Important Refund Considerations
Processing fees charged by payment providers are typically non-refundable. International transactions may involve additional bank fees that are not covered by GlowOnMotion. Refund processing times may vary during holiday periods or due to banking delays beyond our control. All refund decisions are made in accordance with Taiwan consumer protection regulations.
4 Payment Method Specifications
Refunds are processed to the original payment method used for enrollment. Different payment methods have varying processing timeframes and requirements.
- Credit Cards: 5-10 business days (may appear as pending for 2-3 days)
- Bank Transfers: 7-14 business days depending on financial institution
- Digital Wallets: 3-7 business days for most providers
- International Payments: 10-21 business days due to cross-border processing
If your original payment method is no longer active, we'll work with you to arrange an alternative refund method. This process may require additional verification and extend processing time by 5-10 business days.
Need Help with a Refund Request?
Our support team is here to assist you with any questions about refunds or to help you submit a refund request.
Email Support
contact@glowonmotion.com
Phone Support
+886 2 2801 3131
Office Address
No. 419, Jiangong Rd
Sanmin District, Kaohsiung City