Privacy Policy
Your privacy matters deeply to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At GlowOnMotion, we collect information that helps us provide better financial education services and budget-cutting strategies. We're careful about what we gather and always have a specific purpose in mind.
- Personal Information: Name, email address, phone number, and mailing address when you register for our programs or contact us directly
- Financial Learning Data: Your progress through our educational modules, quiz results, and areas of interest in budget management
- Communication Records: Messages you send us, support tickets, and feedback you provide about our services
- Technical Information: IP address, browser type, device information, and how you navigate through our website
- Usage Analytics: Which pages you visit, time spent on different sections, and features you use most frequently
Why We Collect This Information
We use your data to personalize your learning experience, send relevant educational content, improve our programs based on user feedback, and ensure our website functions properly for all visitors.
How We Use Your Information
Your information helps us create a better educational experience. We don't sell your data or use it for purposes unrelated to our financial education mission.
Educational Services
Delivering personalized budget management courses and tracking your learning progress
Communication
Sending course updates, educational newsletters, and responding to your inquiries
Service Improvement
Analyzing user behavior to enhance our educational content and platform functionality
Legal Compliance
Meeting regulatory requirements and protecting our legitimate business interests
We never use your personal information for automated decision-making that would significantly impact you. All our communications are designed to provide genuine educational value, and you can opt out of marketing emails at any time while still accessing our core educational services.
Data Sharing and Third Parties
We're selective about who we work with and never sell your personal information to third parties. Here's when and why we might share your data:
- Service Providers: Trusted companies that help us deliver our educational services, such as email platforms and payment processors
- Legal Requirements: When required by Taiwan law or to protect our rights and the safety of our users
- Business Transfers: In the unlikely event of a merger or acquisition, your data would transfer under the same privacy protections
- Analytics Partners: Aggregated, anonymized data to understand user behavior and improve our educational content
Our Partner Standards
Every third party we work with must meet our strict data protection standards. They can only use your information for the specific services they provide to us and are contractually obligated to protect your privacy.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have significant control over your personal information. We make it easy to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Update or fix any inaccurate personal information in your account at any time through your user dashboard.
Delete Your Account
Request complete deletion of your personal information, though we may retain some data for legal compliance.
Limit Processing
Restrict how we use your information while maintaining access to essential educational services.
Data Portability
Receive your personal information in a structured format to transfer to another service provider.
Opt-Out Options
Unsubscribe from marketing communications while keeping your account active for course access.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond within 30 days and guide you through the process step by step.
Data Security and Protection
Protecting your information is a top priority. We use multiple layers of security to safeguard your personal data from unauthorized access, alteration, or deletion.
Our Security Measures
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
- Access Controls: Only authorized personnel can access your information, and all access is logged and monitored
- Regular Audits: We conduct quarterly security assessments and update our protection measures accordingly
- Secure Infrastructure: Our servers are housed in certified data centers with physical and digital security controls
- Employee Training: Our team receives regular privacy and security training to handle your data responsibly
While we implement robust security measures, no system is completely immune to threats. We continuously monitor for vulnerabilities and will notify you promptly if any security incident affects your personal information.
Data Retention and Deletion
We only keep your personal information as long as necessary to provide our educational services and meet legal requirements. Here's our approach to data retention:
- Active Accounts: Personal information is retained while your account remains active and for two years after your last login
- Course Progress: Educational data is kept for three years to help you resume learning and for program improvement
- Communication Records: Support tickets and correspondence are retained for two years for quality assurance
- Financial Records: Payment information is kept for seven years to comply with Taiwan tax and accounting regulations
- Marketing Data: Contact preferences and communication history are deleted within six months of opting out
When we delete your information, we ensure it's completely removed from our active systems. Some data may remain in encrypted backups for up to 90 additional days before permanent deletion.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website and understand how our educational content performs.
Essential Cookies
Required for basic website functionality, login sessions, and security features
Analytics Cookies
Help us understand which educational content is most valuable to our users
Preference Cookies
Remember your settings and customize your learning experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features. We don't use cookies for advertising purposes or share this data with advertising networks.
International Data Transfers
As a Taiwan-based company, most of your data is processed locally. However, some of our trusted service providers may process information in other countries.
Cross-Border Data Protection
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. Your data receives the same level of protection regardless of where it's processed.
Currently, we work with service providers in the United States and European Union for specific services like email delivery and payment processing. All these partnerships include strict data protection requirements.
Children's Privacy
Our educational services are designed for adults managing their personal finances. We don't knowingly collect personal information from individuals under 18 years of age.
If we discover that we've inadvertently collected information from someone under 18, we'll delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us right away.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. You'll always find the most current version on our website.
For significant changes that affect how we handle your personal information, we'll notify you by email at least 30 days before the changes take effect. This gives you time to review the updates and decide if you want to continue using our services.
Staying Informed
We recommend checking this privacy policy periodically. The "Last Updated" date at the top of this page shows when we made the most recent changes.
Privacy Questions and Contact Information
We're committed to transparency and want you to feel comfortable with how we handle your personal information. If you have questions about this privacy policy or want to exercise your privacy rights, please don't hesitate to reach out.
Our privacy team typically responds to inquiries within two business days. For complex requests involving data access or deletion, we may need up to 30 days to provide a complete response.